Thousands of O2 mobile phone customers hit by network problems

Published on 12/07/2012 09:45

HUNDREDS of thousands of O2 customers were still unable to use their mobile phones this morning after the operator’s network crashed.

Engineers worked through the night to fix the fault but many mobile users are facing a second day of being unable to make or receive calls.

02 today told customers with smartphones to turn off their 3G data to allow them to make calls and send text messages as it gradually restored its service.

Customers have found they are able to make calls and send texts if they turn off 3G mobile data.

An 02 spokesman confirmed that it was encouraging those with smartphones to turn off their 3G capability to regain basic service, saying that its 2G network had been restored.

The spokesman said 3G was “starting to restore” but he could not give a timeframe for when customers could expect to see the entire service back to normal.

O2 said: “We can confirm that our 2G network service has now been restored. Customers who were affected should now be able to make and receive calls. Our 3G service is starting to restore and customers should expect to see a gradual return of data services as the day progresses.

“Customers affected may wish to try switching their mobile phones off and on as service returns.

“We are sorry again for the inconvenience this has caused and can provide reassurance that we continue to deploy all possible resources and will do so until full service is restored.”

Engineers worked through the night to fix the fault after network problems started to be reported early yesterday afternoon.

A company spokeswoman said earlier: “We can confirm that the problem with our mobile service is due to a fault with one of our network systems, which has meant some mobile phone numbers are not registering correctly on our network

“We, and our central supplier, have deployed all possible resources and have been working through the night to restore service as soon as possible.”

The spokeswoman said it was unclear exactly how many have been affected by the nationwide problem, but estimated it was “thousands” at least.

Network problems started to be reported early yesterday afternoon, but it not yet know how many of 02’s 23 million UK customers have been affected.

A message on O2’s Twitter feed read: “Our engineers are doing their level best to resolve the current network issue. Apologies for the inconvenience caused.”

A later update read: “As of 8am today, our 2G voice and data service has been restored. We’re continuing to work on the 3G service.”

O2, which was formed in 2001, following the demerger from British Telecom of its former mobile business, BT Wireless, is urging customers to check their Twitter and Facebook feeds for updates.