THE world’s largest operator of call centres is to create up to 500 jobs in Scotland before the end of this year as it benefits from strong demand across the private and public sectors.
Teleperformance, a Paris-based group that generated more than ¤2.3 billion (£2bn) in revenues last year, already employs 7,400 people in the UK, including 3,500 north of the Border.
Along with private sector clients across the retail, technology and utility sectors, the firm carries out work for public bodies such as HMRC and the Identity & Passport Service.
Alistair Niederer, chief executive of UK and South African operations, said he expected the workforce across the group’s sites in Airdrie, Erskine, Glasgow and Kilmarnock to rise to 4,000 by November.
He said: “Last year we grew our revenues 17 per cent in Scotland, and in terms of employees we delivered 10 per cent growth.
“The reason for that disparity is that we now have more full-time employees because we do a lot of retail business here and a lot of seasonal government work.
“We’ve managed to flatten out the peaks so we can have people moving between projects at different times so we have less reliance on temporary labour.”
Teleperformance was founded in 1978 by chairman and chief executive Daniel Julien. It employs about 1,500 people in Airdrie, where the group has teamed up with North Lanarkshire Council and the Job Centre to offer two-week training and support programmes to help young people find full-time work.