SCOTLAND’S largest call centre operator, Webhelp, is looking to spend up to €100m (£84m) over the next two years to strengthen its market position.
The French company, which owns Falkirk-headquartered Webhelp TSC, said the focus of the spending spree is expected to be in the UK as the company aims to become the number three in Europe by 2015.
Its UK division, which employs 6,000 people across ten sites including Dunoon, Glasgow, Greenock, Kilmarnock, Larbert and Rothesay, works for customers such as Sky and Vodafone, and recently reported annual sales growth of 36 per cent to £111m.
Yesterday’s announcement follows a successful €275m refinancing of the group’s funding facilities, led by its private equity backer Charterhouse Capital Partners.
Frédéric Jousset, Webhelp group’s founder and co-chairman, said opportunities for the firm were growing significantly.
“The way in which consumers want to engage with the brands they buy is changing at an alarming rate, driven by technology, lifestyles and expectations. We see tremendous opportunity to build real international scale to support new and existing clients internationally.”
Webhelp was established in France in 2000 by Jousset and Olivier Duha. In 2011, Charterhouse backed the €340m acquisition from French private equity group Astorg Partners. Webhelp TSC was formed earlier this year when the French firm bought the TSC operations in a £77m deal.