Royal Bank of Scotland names Helen Cook as HR chief

Helen Cook succeeds Elaine Arden as chief HR officer at RBS. Picture: Contributed

Helen Cook succeeds Elaine Arden as chief HR officer at RBS. Picture: Contributed

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Helen Cook has been appointed as the new chief HR officer at Royal Bank of Scotland.

Cook is a founding member of The Two Percent Club in Scotland, which aims to get more women into senior business roles. She is due to start her new role on 3 April and will succeed Elaine Arden, who has held the post for seven years.

I’m passionate about motivating colleagues to serve customers well

Helen Cook

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RBS chief executive Ross McEwan said Cook had a “wealth of experience” built up at the Scottish lender and at other banks across Europe, which would “prove to be invaluable”.

He added: “Her role will be central to making this bank a great place to work and will help us build towards our goal of becoming number one for customer service, trust and advocacy.”

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Cook will take on the new HR role after serving as the bank’s HR director of organisation and performance. Prior to that, she held a number of other senior HR roles since joining RBS in 2001. Cook began her banking career at Deutsche Bank – then branded as Morgan Grenfell.

She was born in Birmingham, but grew up in Kenya and Pakistan, and is a member of the Chartered Institute of Personnel & Development.

Cook said: “I’m excited about the new role. I’m passionate about motivating and engaging our colleagues to serve customers well no matter what job they do for us and I look forward to leading the team and making RBS a great place to work.”

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